Last Updated: 04 October 2026
At Anami Herbals, we take care to ensure that your order is packed securely and reaches you in good condition. Due to the nature of our herbal, wellness, nutritional and personal-use products, we follow a No Return Policy, subject to applicable consumer laws.
1. No Returns
Products purchased from Anami Herbals are not eligible for return or exchange after delivery, including in cases such as change of mind, dislike of taste/flavour, personal preference, or ordering the wrong product/quantity.
This restriction helps us maintain product hygiene, safety and quality standards.
Your statutory rights under applicable Indian consumer law remain unaffected.
2. Damaged, Leaking or Incorrect Product
If you receive a product that is damaged, leaking, broken, tampered with, or different from what you ordered, please contact us within [24/48 hours] of delivery.
To verify the issue, you must provide:
- Order ID / order details
- Clear photographs of the received product and packaging
- A clear, continuous unboxing video, starting before the shipping package is opened and clearly showing the shipping label, sealed package, product and reported damage/issue
Please retain the original product, packaging, invoice and shipping materials until your claim has been resolved.
3. Unboxing Video Requirement
For claims relating to physical damage, leakage, missing items or incorrect products, an unedited unboxing video may be required to help us verify the condition in which the shipment was received.
Claims without sufficient supporting evidence may be declined where we cannot reasonably verify the reported issue, subject to applicable consumer-protection laws.
4. Refund or Replacement
Once your claim and supporting evidence have been reviewed and approved, Anami Herbals may provide an appropriate resolution, such as a replacement or refund, depending on the circumstances and product availability.
For an approved refund, the amount will generally be refunded to the original payment method. Processing time after approval may vary depending on your bank or payment provider.
For Cash on Delivery orders, we may request appropriate bank or UPI details to process an approved refund.
5. When a Refund/Replacement May Not Be Available
A claim may not qualify where the product has been used or damaged after delivery, the issue results from improper handling or storage by the customer, the required evidence does not reasonably establish the reported shipping/product issue, or the request is submitted outside the stated reporting period.
We also cannot accept requests solely because the customer does not like the product’s taste, fragrance, texture or other personal characteristics when the correct product was delivered in proper condition.
6. Order Cancellation
Orders may be cancelled only before they are shipped, where cancellation is still operationally possible.
Once an order has been dispatched, cancellation may not be available.
If a prepaid order is successfully cancelled before dispatch, the applicable amount will be refunded to the original payment method.
7. Marketplace Purchases
Products purchased through third-party marketplaces such as Amazon or Flipkart may be subject to the respective marketplace’s return, replacement and refund policies. Customers should raise such requests through the platform where the order was originally placed.
8. Contact Us
To report a damaged or incorrect product, contact us at:
Anami Herbals
Email: anamiherbals@gmail.com
WhatsApp/Phone: +919560892734
Support Hours: 9AM to 6PM
Please mention your Order ID, Phone Number and attach the required photographs and unboxing video when contacting us.
Use 24 hours from delivery for reporting damaged/incorrect orders rather than an overly short window.