Last Updated: 04 October 2026
At Anami Herbals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit our website, purchase our products, or communicate with us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order, contact us, or otherwise interact with Anami Herbals, we may collect information such as:
- Name
- Email address
- Mobile number
- Billing and shipping address
- Order and transaction details
- Products purchased or viewed
- Customer support communications
- IP address and device/browser information
- Website usage and interaction information
- Marketing preferences
- Other information you voluntarily provide to us
We collect only information reasonably necessary for operating our website, fulfilling orders, providing customer support and improving our services.
2. Payment Information
Payments made through our website may be processed by third-party payment gateways or payment service providers.
Depending on the payment method, payment information may be collected and processed directly by the payment provider. Anami Herbals does not intentionally store complete card numbers, CVV numbers, UPI PINs or online banking passwords on its own systems.
Payment providers may process your information according to their own privacy policies and applicable legal requirements.
3. How We Use Your Information
We may use your personal information to:
- Process, confirm and deliver orders
- Process payments, refunds and cancellations
- Send order and shipping updates
- Provide customer service
- Respond to questions, complaints and requests
- Detect or prevent fraudulent transactions
- Maintain and improve our website and services
- Understand website performance and customer preferences
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
Where permitted, we may also use your contact information to send offers, product updates and promotional communications.
You can opt out of promotional communications using the unsubscribe option provided or by contacting us.
4. WhatsApp, SMS & Email Communications
If you provide your mobile number or email address, we may use it for transactional communications relating to your orders, payments, delivery or customer-support requests.
Where you have provided appropriate consent or where otherwise permitted by law, we may also send promotional communications through email, SMS or WhatsApp.
You may request to stop promotional communications at any time. Transactional messages necessary for existing orders or customer-service requests may still be sent.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand visitor behaviour and measure website performance.
We may also use analytics and advertising technologies provided by third parties, depending on the services enabled on our website.
You can control certain cookies through your browser settings. Disabling cookies may affect some website features.
6. Advertising & Analytics
We may use analytics and advertising services to understand how visitors interact with our website and to measure or improve our marketing campaigns.
These services may collect information such as device identifiers, IP address, browser information, pages visited and interactions with advertisements.
If Anami Herbals uses services such as Google Analytics, Google Ads or Meta advertising tools, relevant data may also be processed by those providers according to their respective policies.
7. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share information where reasonably necessary with service providers involved in operating our business, including:
- Payment processors
- Courier and logistics partners
- Website hosting and technology providers
- Customer communication providers
- Analytics and advertising service providers
- Professional advisers
- Government or regulatory authorities where legally required
We seek to share only the information reasonably required for the relevant service or legal purpose.
8. Shipping & Delivery Partners
To fulfil your order, we may share necessary information such as your name, mobile number, shipping address and order details with courier, logistics and fulfilment partners.
These details are used to facilitate order delivery, shipment tracking and related communication.
9. Data Security
We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also protect their account credentials and should never share passwords, OTPs, UPI PINs or banking passwords with anyone claiming to represent Anami Herbals.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain transaction and accounting records, resolve disputes, prevent fraud and comply with applicable legal requirements.
When information is no longer required, we may delete, anonymize or securely dispose of it as appropriate.
11. Your Rights & Choices
Subject to applicable Indian law, you may have rights regarding your personal information, including the ability to request access to or correction of certain information and to withdraw consent where processing is based on consent.
You may also request assistance regarding deletion or other privacy concerns, subject to legal, accounting, fraud-prevention and other legitimate retention requirements.
Requests can be submitted using the contact details below. We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our website and products are not specifically directed toward children.
We do not knowingly seek to collect personal information from children except where permitted under applicable law and with any consent that may be legally required.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Anami Herbals is not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology or applicable legal requirements.
The latest version will be published on this page with an updated “Last Updated” date.
15. Grievance & Privacy Contact
If you have a question, complaint or request regarding your personal information or this Privacy Policy, please contact:
Anami Herbals
Grievance/Privacy Contact: Neha Mishra
Email: anamiherbals@gmail.com
Phone/WhatsApp: +919560892734
Address: D41/42, D Bloc, Paryavran Complex, Saket, New Delhi 110030
Response/Support Hours: 9AM to 6 PM
We will make reasonable efforts to address privacy-related complaints and requests in accordance with applicable requirements.